Application not running

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We are trying out your product, but are struggling a bit.

Our IT-support guys have installed Chronon Recording Server, a Controller and 2 agents on VMs.

I'm accessing the Recordng Server UI to try out starting a recording.

However it fails fast with status: "Application not running".

See attached pics.

We are struggling to figure out what the problem can be because we don't find any logs for detailed information.

What could be wrong? Are there any logs for Controller/Recording server that could further help us in solving this problem?

Thanks in advance!

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Prashant Deva (Official Rep) April 04, 2014 15:31

sorry for the late reply to this.

it seems you forgot to attach the pics.
you can view the controller logs in the controller/data/logs directory

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sorry for the late reply to this. it seems you forgot to attach the pics. you can view the controller logs in the controller/data/logs directory

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Jørund Vier Skriubakken April 04, 2014 18:33

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<a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1041343/Recordingfailed-applicationnotrunning.png?1396636386"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1041343/Recordingfailed-applicationnotrunning_inline.png?1396636386" alt="" /></a> <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1041344/Readytorecord.png?1396636399"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1041344/Readytorecord_inline.png?1396636399" alt="" /></a>

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Prashant Deva (Official Rep) April 07, 2014 18:46

can you please paste the controller logs here so we can see whats going on.
it seems you are able to connect to the controller, which is why you see the application being listed. so we need to see whats going on between controller and application jvm

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can you please paste the controller logs here so we can see whats going on. it seems you are able to connect to the controller, which is why you see the application being listed. so we need to see whats going on between controller and application jvm

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Jørund Vier Skriubakken April 14, 2014 12:11

I asked about where I can locate controller logs in my first post - because I cannot find any.

Where do I locate the controller logs?

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I asked about where I can locate controller logs in my first post - because I cannot find any. Where do I locate the controller logs?

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Aviel Gad May 28, 2014 09:46

I have the same problem...
I didn't see anything in the logs...

can you please help?

thanks,

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I have the same problem... I didn't see anything in the logs... can you please help? thanks,

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Prashant Deva (Official Rep) June 06, 2014 01:03

which logs are you looking at. can you paste them here?
the logs are in the controller/data/logs folder

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which logs are you looking at. can you paste them here? the logs are in the controller/data/logs folder https://chronon.atlassian.net/wiki/display/DOC/Controller+directory+structure+and+permissions

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Aviel Gad June 12, 2014 12:07

How can I upload them???
Can you give me an email address?

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How can I upload them??? Can you give me an email address?

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Prashant Deva (Official Rep) June 12, 2014 13:45

sure. send to

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sure. send to support@chrononsystems.com

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Aviel Gad June 12, 2014 14:12

I've sent you an email.
Thanks

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I've sent you an email. Thanks

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Prashant Deva (Official Rep) June 14, 2014 01:53

i replied to you in the email itself

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i replied to you in the email itself

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Aviel Gad June 17, 2014 11:30

Is there a faster way to solve problems?
I'm getting an answer once every few days....

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Is there a faster way to solve problems? I'm getting an answer once every few days....

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Prashant Deva (Official Rep) June 17, 2014 21:53

Sorry for the late reply on that thread. Our support has been overflown a bit. We have put your ticket on priority so you should receive a response very fast on replies

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Sorry for the late reply on that thread. Our support has been overflown a bit. We have put your ticket on priority so you should receive a response very fast on replies

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